Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Alt Sound Cave Privacy Policy

Effective Date: Feb 05, 2026

Please take the time to read this privacy policy carefully. It contains important details about who we are, what personal data we collect and why, how we use and share it, and your rights regarding your information. You'll also find information on how to contact us or any supervisory authority if you have concerns.

Vortex Media Inc ("Company," "we," or "us") collects, uses, and is responsible for certain personal information about you when you use the Alt Sound Cave website at members.altsoundcave.com (together, the "Service").

For users in the European Union: We're subject to the General Data Protection Regulation, which applies across the European Union (including the United Kingdom), and we act as the controller of your personal data under those laws.

Information Collection & Use

What We Collect: When you use our Service, we collect the following personal information when you provide it:

Your username, email address, and password when you create your account or communicate with us on or off the Service (we call this your "Account Information").
Your billing address and credit card information when you set up payment methods through the Service (your "Billing Information").
Your IP address, browser type, and information about what you do on the Service, which we collect automatically as you use it (your "Automatic Information").

How We Use It: Here's what we do with your personal information:

We use your account information to create and manage your account, communicate with you about service-related matters (including receiving and responding to messages you send us), and provide you with updates about new products and services.
Your billing information allows you to make purchases through the Service.

Who We Share It With: We share your personal information with certain third parties to operate the Service effectively. This sharing helps us provide you with the best possible experience.

Here are the third parties we share your information with:

Payment processing and bank transfers: We share your billing information with third-party payment processors so you can make purchases through the Service.

Google Analytics: We may use third-party analytics tools like Google Analytics on the Site. These tools use cookies to collect information about how you use the Service.

Other Sharing:

We'll share your personal information when we reasonably believe that (i) access, use, preservation, or disclosure is necessary to comply with any law, regulation, legal process (such as a court order, subpoena, or request from law enforcement or government agencies), (ii) it's necessary to address fraud, security, or technical issues related to the Service, or (iii) it's appropriate to protect the rights, property, or safety of the Company, our employees, customers, or Service users.

How Long We Keep It: We'll retain your personal information for as long as necessary to provide you with the Service, unless the law requires or permits a longer retention period. After that, we'll delete all personal information in our possession within a reasonable timeframe. We don't verify the accuracy of personal information we provide to or receive from you.

Please note that we may retain some data when necessary to resolve disputes, enforce user agreements, and comply with technical and legal requirements related to the security, integrity, and operation of the Service.

Legal Basis for Processing: Laws in some jurisdictions require us to tell you the legal basis for collecting your personal information.

Where these laws apply, we rely on the following legal bases for collecting and using your personal information:

Consent: From time to time, we may collect, process, store, transfer, or disclose your personal information based on your implied or explicit consent.
Contractual Obligations: To fulfill our contractual obligations to you, we need to collect, process, and store your personal data. We handle your information this way to create your account, process purchases, verify your identity for fraud and tax compliance purposes, and withdraw funds to your linked withdrawal method.

We may also need to share or disclose your personal information to third parties to fulfill other contractual obligations. For example, we might need to share certain account and billing information with our payment processors for purchases you make.

Legitimate Interests: We may process your personal information when it's in our legitimate interests to do so and when these interests aren't overridden by your data protection rights. This includes preventing fraud, maintaining the security of our systems, and improving our Service.

Cookies: When you use the Service, we and third parties use cookies to make the Service function properly, collect useful information about visitors, and enhance your user experience.

Some cookies are strictly necessary for our service to work, and we don't ask for your consent to store these on your computer. For more details about our cookie use, please see our Cookie Policy below.

Anonymized Information: We may make your personal information non-personal by combining or aggregating it with information about other users, or by removing characteristics (like your name or email address) that make it personally identifiable. This process is called anonymization and helps us analyze usage patterns and improve the Service.

Children's Privacy: We don't knowingly collect personal information from children under 18, and we don't allow them to create accounts, make purchases, or use the Service. We take children's privacy seriously and encourage parents to actively monitor their children's online activities. If you're concerned about your child's personal information, please contact us immediately at [email protected].

External Links: The Service doesn't contain links to other websites.

Transfer Of Data Outside EEA

members.altsoundcave.com operates from the United States. No matter where you're located, you consent to the processing, transfer, and storage of your information in and to the United States and other countries, in accordance with the privacy policies of any third parties we share your information with. The data protection laws of the United States and other countries may not be as comprehensive or protective as those in your country.

EU Citizen Rights

Under laws in some jurisdictions, including the General Data Protection Regulation in the EEA, you have several important rights regarding your personal data.

You can ask us what information we hold about you, and you can ask us to correct it if it's inaccurate. If we've asked for your consent to process your personal data, you can withdraw that consent at any time.
If we process your personal data based on consent or to perform a contract, you can ask us to provide a copy of the information in a machine-readable format so you can transfer it to another provider.
If we process your personal data based on consent or legitimate interest, you can request that we delete your data.
You have the right to ask us to stop using your data for a certain period if you believe we're not doing so lawfully.
Finally, in some circumstances, you can ask us not to make decisions that affect you through automated processing or profiling.

For more information about each of these rights and the circumstances in which they apply, see the EU guidance on individual rights under the General Data Protection Regulation.

If you'd like to exercise any of these rights, please contact our Customer Support or email us at [email protected]. We may ask for additional verification information, such as your username, email address, and any other details necessary to confirm you're the owner of that data.

If you want to unsubscribe from email communications, you can also click the unsubscribe button at the bottom of any email we send you.

California Resident Rights

If you're a California resident, the California Consumer Privacy Act (CCPA) may provide you with the following rights:

Right to Information: You can ask us what personal data we hold about you and request a copy. This information includes:

The categories of personal information we've collected about you.
The categories of sources from which we collect personal information.
The business or commercial purpose for collecting your personal information.
The categories of third parties with whom we share this information.
The specific personal information we've collected about you.

Right to Erasure: You can request that we erase your personal data. However, there are exceptions to this right in situations where we need to:

Complete the transaction for which we collected the personal data, provide a good or service you've requested, or otherwise perform a contract between us.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible.
Debug to identify and fix errors that affect existing intended functionality.
Exercise the right to freedom of expression, ensure another consumer's right to exercise freedom of expression, or exercise any other right provided by law.
Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that complies with all other applicable ethics and privacy laws, where deleting the information would likely make impossible or seriously impair the research, and where you've provided informed consent.
Allow only internal uses that are reasonably aligned with your expectations based on your relationship with us.
Comply with a legal obligation.
Use your personal data internally in a lawful manner that's consistent with the context in which you provided the information.

Right to Opt Out: We don't sell your personal information for any purpose.

The CCPA allows California residents to opt out of the sale of their personal information. If you're under 16, you have the right to opt in to any sale of your personal information. We don't sell your personal information for any purpose.

Other Rights: In addition to the rights above, you may also be able to request certain information about our disclosure of personal data to third parties for their own direct marketing purposes during the calendar year before your request. This request is free and can be made once per year.

You also have the right not to be discriminated against if you exercise any of the rights listed in this section.

If you'd like to exercise any of these rights, please contact our Customer Support or send us an email at [email protected].

Data Storage

We've implemented appropriate security measures to prevent personal data from accidental loss, unauthorized use, or unauthorized access.

Anyone who processes your data does so only in an authorized manner and is subject to confidentiality obligations.

We've also established procedures to handle any suspected data security breaches. We'll notify you and any applicable regulator of a suspected breach where the law requires us to do so. We use SSL encryption and other technologies to keep your data secure during transmission and when it's stored.

If you're an EU citizen, you can get more detailed information from Get Safe Online about protecting your information, computers, and devices from fraud, identity theft, viruses, and other online problems.

Complaint Process

We hope to address any questions or concerns you have about how we use your personal information. Please contact us using the information below to let us know your questions or concerns, and we'll work with you to resolve them.

If you're an EU citizen, the General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, particularly in the European Union country where you work, live, or where you believe a data protection law violation occurred.

Privacy Policy Changes

We reserve the right to change this Privacy Policy from time to time. If we do, we'll notify you by emailing the address you've provided through your account or by updating our Privacy Policy page on members.altsoundcave.com.

Alt Sound Cave Cookie Policy

Cookies help us customize and personalize your experience on the members.altsoundcave.com website. They keep you logged into your account and help us personalize the games and promotions we offer you. Essentially, a cookie is a small piece of data that's sent to your browser from a web server and stored on your computer's hard drive.

We use cookies for various purposes related to operating the Alt Sound Cave website:

We may use cookies to identify you and access information stored on our computers to provide you with a better, more personalized experience.
When you ask us to, we'll save your username and other account credentials so you can stay logged in without re-entering them each time you visit. We use cookies to provide this service.
We may use cookies to analyze our user base and usage patterns through services like Google Analytics. Each browser that accesses our site can be assigned a unique cookie, which we then use to determine how often you visit and what you do during those visits.

Cookie Choices

You have several options when it comes to cookies. You can change your browser settings to accept all cookies, notify you when a cookie is set, or reject all cookies.

However, the Alt Sound Cave website uses cookie-based authentication. If you choose to reject all cookies, you may not be able to log into your account or use our services.

How To Contact Us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

You can reach us through our Customer Support page, by phone at +1(855)948-0324, or by email at [email protected].